In the confusing world of 118 numbers, 118 365 stands out as being one of the lowest cost, highest quality directory enquiries services around. Our prices have not changed since the service was launched in 2002, making us over 80% cheaper than many of the big names operators out there.
Our friendly UK based call centre operators help us keep the service running smoothly and efficiently; 90% of calls to 118 365 are successfully completed in the first minute. We deliver a service that is dedicated to helping you find a telephone number or address at the moment you need it. The most important thing to us is that we find the number you are looking for, quickly and at a reasonable price.
118 365 is powered by Simunix, the directory services provider behind the UK's first online directory enquiries service, ukphonebook.com. The company is known for providing the most comprehensive and up to date directory data available. At Simunix we introduced our first directory assistance number in 2002 in response to the deregulation of voice directory enquiries services. With a great deal of confusion surrounding the cost, availability and effectiveness of the various 118 xxx services on offer, we pride ourselves on providing a consistently low cost, accurate and reliable service with 118 365.
So make sure you're not paying through the nose for directory enquiries and call 118 365. Your call will be answered quickly and dealt with in the blink of an eye. Best of all, it will only cost you a *55p for a one minute call (plus your telephone providers access charge), remember that's over 80% cheaper than BT or those men with moustaches!
Q. How much does it cost?
A.118 365 is charged at 45.833p plus VAT (55p) for the first minute - minimum charge - and thereafter 45.833p plus VAT (55p) per minute by the second. Calls that are onward connected are charged at 45.833p plus VAT (55p) per minute by the second. You will also be charged an access charge per minute by the company that bills you for your calls.
If you are a mobile caller the phone number will be sent to your mobile phone via text message automatically once your enquiry has been successfully handled. This could save you money if you choose not to be put straight through.
Q. Where are the calls answered?
A. All calls are handled here in the UK by a dedicated directory assistance call centre.
Q. Are you able to onward connect the call?
A. Yes, we offer the added convenience of connecting you to the number we found for you. Remember, the call will continue at whatever your network rate is for a call to 118365.
Q. Is the service international?
A. No, but you can dial 118 090 for a full international directory service.
Q. Do you provide both business and residential enquiries?
A. Yes we provide information on UK businesses and residents.
Q. Do you search businesses by business type?
A. Yes. For example, if you need someone to fix your heating, just call and tell us. We'll find a company that does that kind of work. Or maybe you need a vet or dentist - just call 118365 for a full business classified search.
Q. Can you send phone numbers to my mobile via text message?
A. Yes. This happens automatically when your enquiry has been successfully handled.
Q. Can you provide ex-directory numbers?
A. No. Around 65% of UK telephone numbers are ex-directory and we are not able to give out the telephone numbers for those who have chosen to be ex-directory. We can, however, advise you if a record exists at an address but is ex directory. We just can't give the number.
Q. How up to date is the data you use?
A. Our data is updated every day with up to 40,000 changes made per day.
Q. Why are you cheaper than the other 118 providers?
A. Because we care about giving value for money to our customers coupled with a top quality service.
Q. Can I access from any phone?
A. 118 365 is available from most telephone systems (though some companies limit their subscribers to their own 118 services).
Q. What time/days can I call 118 365?
A. You can call 118 365 at any time, day or night, 365 days of the year.